Shipping policy

Thank you for shopping with DUALE YASIN MIRE. Specializing in trendy and durable apparel products, our brand focuses on standardized order handling and secure global shipping solutions. We strive to deliver every clothing order with precise item matching, premium protective packaging and reliable logistics services, ensuring all goods reach customers in excellent condition within standard delivery cycles.

1. Order Processing Guidelines

All confirmed apparel orders will undergo professional verification, quality inspection and sealed packaging procedures within 1-3 business days after order confirmation, excluding weekends and official public holidays. Processing schedules may be slightly prolonged during peak promotional periods with surging order volumes. Our team will send formal notification alerts to customers once notable shipping delays occur.

2. Shipping Fees and Delivery Duration Reference

Logistics fees for all clothing merchandise are calculated based on order weight, quantity and cross-border delivery destinations. All final shipping expenses will be fully displayed on the checkout page prior to payment submission, ensuring complete pricing transparency for every shopper.
Estimated delivery times: Standard Shipping: 15 business days
All listed delivery periods serve only as estimated time frames and are not guaranteed arrival dates. Actual parcel delivery progress may be affected by courier service backlogs, customs inspection procedures, extreme weather, global logistical restrictions and local holiday arrangements of destination regions.

3. Shipment Confirmation and Tracking Activation Rules

Once your apparel order completes formal packaging and warehouse dispatching, you will receive an automatic shipment confirmation email equipped with exclusive parcel tracking information and inquiry methods.
Real-time tracking data and logistics status updates will generally be activated and available for customer self-monitoring within 24-48 hours after the carrier completes parcel pickup and system synchronization.

4. Shipping Address Accuracy Liability Statement

Customers are required to carefully verify and confirm the accuracy and completeness of recipient shipping information during checkout. DUALE YASIN MIRE assumes no legal liability for misdelivered, lost or returned parcels caused by incorrect or incomplete address details provided by customers. Any parcels returned due to address mismatches will incur additional reshipping fees borne solely by the buyer.

5. In-Transit Loss and Damage Handling Mechanism

If your clothing parcel is lost during international transit, please contact our customer service team within 7 days of the expected delivery date to launch a professional logistics investigation. For orders delivered with torn, stained or damaged apparel and defective outer packaging due to transit collisions, please submit clear damage photos within 48 hours of receipt. Our team will conduct a comprehensive assessment and deliver efficient solutions.

6. Apparel Maintenance Liability Exemption

Each clothing product is fitted with professional fabric care instructions covering standard wearing, cleaning, drying and storage methods tailored for different textile materials. All apparel items must be maintained in strict accordance with official guidelines. DUALE YASIN MIRE disclaims all liability for fabric damage, shrinkage, fading or garment deformation caused by improper maintenance, unauthorized tailoring or personal misuse of products.

7. International Shipping and Customs Provisions

Cross-border transportation of clothing goods may involve destination-specific import duties, customs taxes and clearance fees formulated by local authorities. All such additional charges are the exclusive responsibility of customers and are not included in commodity prices or standard shipping costs.

8. Official Customer Service Contact Information

For any questions or doubts regarding this Shipping Policy and your order logistics status, please get in touch with our professional after-sales team through the official information below:
Trade Name: DUALE YASIN MIRE
Phone Number: +64 29 546 4432
Email: contact@dualemode.shop
Physical Address: 172 Bayview Street, Bay of Plenty, Te Puke 3119, New Zealand